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Frequently Asked Questions

How many days can I see the video?

You can see the video during 15 days

May I share the video in my Facebook or Twitter?

Yes! To share with Facebook in an easy way. Be logged in (logged on to Facebook), to enter the video IdolStarFan Copy the url to share the video that appears below the video in IdolStarFan Go to your Facebook account and copy the link into your wall to share with your friends. To share with Twitter in an easy way. Copy the url to share the video that appears below the video in IdolStarFan into your Twitter account copy the link into your wall.

There was an error to complete the purchase or shipment, to whom I can direct me?

You can contact idolstarfan@idolstarfan.com

Do you provide phone support?

While we do not provide phone support, we respond to most ‘Contact Us’ submittals within two business days. So, please first try and find the solution to your issue here in the ‘Help’ pages and then contact us if you are still having problems.

What is the status of my order?

To check the status of your order: Login to your IdolStarFan account Click the ‘My Account’ link at the top right of the page Click the ‘My Orders’ tabs Click the number for the order you want to check the status of

My order status is ‘Fully Shipped’ but I haven’t received all the message

If your order status says “FULLY SHIPPED’, it's succesfull.